Customer Service

SPACEDUST is committed to providing the best in customer service.  We’re here to help in any way we can.  If you find something in our shop that isn’t on our site; or if we’re out of the size or color you need, please get in touch using our Contact Form.

We take great pride in providing quality merchandise made primarily by local artisans & independent designers.  Due to the nature of our business, we may occasionally run out of an item still shown on our website.  In this case we will contact you to offer a replacement, future fulfillment, or cancel & refund your order.  In the event that any part of your order experience does not match up with our quality standards, please let us know and we will make every effort to make it right.


We accept all major credit cards + PayPal on our website.  


We ship worldwide!  All orders are shipped via the shipping method you choose at checkout.  Cost is calculated accurately based on the total weight of all items in your cart at the time of checkout.  

Please allow 1-2 business days for us to process your order before shipping.  You will receive a confirmation email with tracking number upon shipment, and may sign up for additional notifications via text or email.  We urge you to keep apprised of your package’s progress, as we cannot refund or replace any orders marked “Delivered”.  In the event that your package goes missing after being marked "delivered", you must first consult the shipping company to file an inquiry.  

Orders of $100+ ship free to US addresses, and we occasionally we run promotions for free shipping.  


We occasionally run promotions for free shipping and/or discounts.  Please sign up for our e-mail list for access to exclusive sales!


Orders may be exchanged or returned for store credit ONLY.  From the date of confirmed delivery by tracking information, customer must notify us within 3 calendar days of their intent to return any item.  From this time, customer has 3 calendar days to ship item(s) back to Spacedust.  Returned items must be in new and unused condition with all tags and/or labels attached.  Initial shipping charges are not refundable.  Customer is responsible for return shipping and any new shipping charges associated with the exchange of an item.

Should the customer accidentally receive an incorrect item, we ask that they please contact us within 3 calendar days of receipt and we will work with them to ensure that the situation is corrected in a timely manner.

We have a different return/exchange policy for in-store purchases.  Please call (323) 484-6343 for current in-store return policy.