Returns & Exchanges

Return & Exchange Policy for MTO (Made To Order) Garments 

Your satisfaction with your purchase is my top priority.  If you’re not totally happy with your purchase of a Made-To-Order piece by Michelle Rose, there are three options for Exchange or Return. 

1. Made-To-Order garments can be exchanged for free for size adjustments.  Kindly request a return label within 7 days of delivery.  I’ll be in touch via email to discuss your needs, whether slight alterations are necessary or a different size altogether. 

2. You may also return a Made-To-Order garment for any reason, for store credit within 7 days of receipt, however the return shipping will be your responsibility.  Please inform me with 7 days of receipt via email of your intent to return an item, package it securely, and include insurance on the package. 

3. If you prefer a refund for a Made-To-Order garment, you must first email to notify of your intent to return an item within 7 days of delivery, purchase return shipping with insurance at your expense, and drop the package in the mail to ensure its on its way back within 7 days of that initial delivery to you.  Returns for refund are subject to a 15% restocking fee, based on the total initial order value, deducted from your refund. 

These policies are set in place to prevent abuse and costly, unnecessary work.  Please consider your sizing needs carefully, measure and double-check your measurements, and contact Michelle prior to ordering if you have any questions at all about how to select your size.  Unlike fast fashion, sustainable clothing is a serious business!
 
Returns & Exchanges for RTS (Ready To Ship) Clothing

Ready To Ship clothing is already made, has been discounted, and therefore excluded from the Return & Exchange Policy.  All RTS pieces are considered final sale and not eligible for exchange or return.